We also have not managed to find a solution. Personally, I dunno why the agents want to stop wrap. I could see what administratively you might want them to. But for some reason our agents actually wanted to. Anyway, I created a button that says "Wrap Cancel". It does nothing but play a sound file. They're all happy :) LOL. Anyway, it would be nice to have this feature on future verison of Asterisk.
On 2/15/07, Rob Hillis <[EMAIL PROTECTED]> wrote:
Hi James, The only solution I've managed to find so far is to set the wrap-up time to 5 seconds and tell the operators that if they need more time, they need to put themselves on "pause". See PauseQueueMember and UnpauseQueueMember. If someone has a better solution, I'd be most pleased to hear of it! James Fromm wrote: > Does anyone have a solution to allow an agent to selectively end his > wrap-up time? We define a wrap-up time of 60 seconds to allow our > agents to finish their notes from a call. In some cases, the full 60 > seconds is not needed and our agents would like to end their wrap-up > time. _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
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