Have a question for the group
If I have an agent is on the phone outside of the queue should that person still get queue calls ? Doing a show agents online I see Available however show hints I see inuse. Any ideas Eric Hall Vice-president Amaxx, Inc. "Customized IT Solutions" 5925B Wilcox Place Dublin OH 43016 614.923.6652 - Direct 614.486.3481 - Office 614.923.6652 - eFax ___________________________________________________________________ The information contained in this message and any attachment may be proprietary, confidential, and privileged or subject to the work product doctrine and thus protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited.
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