Hi all Just trying to set up a queue and wondering if this is possible.
We have 3 agents, One of them is sort of the first point of contact What i am looking to do is 1. Someone rings the queue. 2. It rings Agent A.. If Agent A is on the phone then put them on hold for 120 seconds, and if Agent A gets off the phone within those 120 seconds, put the call to them. 3. If 120 seconds expires, then call agent B, if B rings out, Call agent C So all i need is for the call to wait 120 seconds for agent A to get off the phone. Then progress the call if they dont. Is this possible? If so, any pointers? Cheers - Kev -- This message has been scanned for viruses and dangerous content by Mail Call antivirus software, and is believed to be clean. _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users