Sorry to be painful, But how do i set the queue timeout? Regards Kev
Lenz wrote: > You create three queues: queue A has only agent A, queue B only agent B, > and queue C only agent C. > You call the firts queue witha timeout of 120 seconds; if call timed out, > you call queue B with a timeout of 120 seconds and so on. > One note: this does not sound great from a service-level point of view :-) > l. > > > > On Mon, 04 Feb 2008 06:13:17 +0100, Kev S <[EMAIL PROTECTED]> wrote: > > >> Hi all >> >> Just trying to set up a queue and wondering if this is possible. >> >> We have 3 agents, One of them is sort of the first point of contact >> >> What i am looking to do is >> >> 1. Someone rings the queue. >> >> 2. It rings Agent A.. If Agent A is on the phone then put them on hold >> for 120 seconds, and if Agent A gets off the phone within those 120 >> seconds, put the call to them. >> >> 3. If 120 seconds expires, then call agent B, if B rings out, Call agent >> C >> >> So all i need is for the call to wait 120 seconds for agent A to get off >> the phone. Then progress the call if they dont. >> >> Is this possible? If so, any pointers? >> >> Cheers >> - Kev >> >> > > > > -- This message has been scanned for viruses and dangerous content by Mail Call antivirus software, and is believed to be clean. _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users