Hello, Thanks for all the tips.
But I'm totally lost at asterisk's world lol For example, which property do I have to set to make a call center operator busy? How can I get the next client in the queue? Can I have just one queue for web chat and phone calls? Can it be integrated? And about email and msn...is it possible to make a sort of Babel queue? Through many communications ways, such as email, msn, chat, and phone, can all they be at the same queue? Thanks, Carlos > Hello, > > > > How can I make a live chat (mainly text, but with voice/video chat if > possible) interacting with asterisk? > > Can asterisk control simultaneously the queue between people calling > by phone and people by web chat? > > > > At my work, there is a call center using asterisk to control the queue > of the clients (by phone) already. This part is ok. > > But now I need to make a chat room at the website and someone of the > call center will need to answer that client. > > > > So my doubt is how to implement a solution that identifies an operator > who is free and put him to talk by chat and then make him busy to phone calls. > > After the web chat is finished, the operator turns automatically free again. > > > > I'm planning to use php to set an asterisk variable telling the agent > is free or busy. > > Can you tell me the asterisk apis involved with busy agents? > > Eg.: how do I set one agent as busy? I can set it by php, don't I? > > > > Is there any software like this one, Centriphone Millennium, for free? > > <http://www.vocalcom.com/asterisk.html> > http://www.vocalcom.com/asterisk.html > > > > Is there any free solution? > > > > Where can I find information about how to settle asterisk variables > (to get and to set) with php programming? > > > > I need to make a php page that settles a property of asterisk in runtime. > > Is it possible? How do I do it? > > > > Thanks in advance, > > Carlos > > > > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
