Hello Arjan,

    You can see who is in the queue, which agent is ringing, whether the 
agent is Paused, and which agent is connected to which caller, using 
OrderlyStats (FREE sign up at http://www.orderlyq.com/orderlystats.html 
). This is shown in Real Time, and also in the call history logs.

    This will also show you whether the connection succeeded or failed 
as requested.

    Kind regards,

       Matt -- OrderlyQ Support.

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