Hi all! I would like to ask, how you realize the following in a call queue:
When a caller gets into a queue how can I play a welcome Message to this caller first, before he starts hearing the music? We now use a playback before the caller gets into the queue. But when the queue is closed the caller heared already that somebody will pick up soon, but then gets into voicemail - because the queue has no members. So it would be great to let the queue welcome the caller at first and then start music. Is this possible? specifiing a queue-youarenext does only work when the caller is not the first in line. specifiing a periodic announce does play the message after the periodic-announce-frequency has been over. Is there also something else we can use? Thank you Martin
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