On Tue, Jul 1, 2008 at 8:38 AM, Loic Didelot <[EMAIL PROTECTED]> wrote: > Hello, > one of my customers complained about bad voice quality on several calls, > so I programmed a button on each phone which users can hit if they have > audio drops and echo. > > I did this to check if there is a common recurrent problem to a given > destination or just for one user etc... But till now I could not detect > a pattern which could explain the problems > > This "alert button" is pressed between 7%-10% of all calls. The customer > has 25 phones and around 300 calls per day. > > The SNOM phones are connected to Linksys switches and are totaly split > from the computers network. The same goes for the asterisk box. No calls > are routed trough the internet. > Phone -> Local Lan -> Asterisk -> Zaptel (Junghanns BRI card) -> Carrier > > The carrier we use is known for his good quality and we never had a > problem. It is the historic and most expensive carrier in Luxembourg. > > Asterisk is running on a 1GHZ VIA CPU with 1GB RAM box. They have a > maximum of 6 concurrent calls. > > Maybe someone can help me to track down the problem. What should I > check, monitor test. Any ideas are welcome. > > > Best regards, > Loic Didelot. > > -- > Loïc DIDELOT > MIXvoip S.a. > [EMAIL PROTECTED] > http://www.mixvoip.com
Is this a new install or a new problem? If it is a new problem, what has changed? If it is a new install, I would not rule out the provider, the more "historic" may or may not be a good thing. Describe the audio when it is poor, popping, clicking, hissing? Have you tried running a debug on the spans? Thanks, Steve T _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users