Alex Balashov a écrit : > Syed Nasruddin wrote: > > > >> 1. 10 Call Center Agents. >> >> 2. All the calls coming in will ALWAYS be routed to specific 5 agents, >> firstly. >> >> 4. IF ALL the first 5 agents are busy then ONLY then the call will be >> routed to next 5 Agents. >> > > Set up two queues. Call Queue() on the first queue - corresponding to > #1 - with a rather strict timeout. Fall back on the second queue. > > More sophisticated strategies require either the modification of the > source code for app_queue, or custom queue implementation in AGI Isn't this possible with agent priority ?
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