On Mon, Aug 4, 2008 at 1:20 PM, Syed Nasruddin <[EMAIL PROTECTED]> wrote: > Hi Thanks ALL for reply, > > If I use cascading queue will it do the trick?? The only problem is (as > mentioned in below example) if a call enters testq and get answered then > after hungup at the agent end only will the call will again enter the > next queue which is testq2 as in this example.?? > > Moreover if I keep penalty 1 for all the first 5 agents and penalty 2 or > higher for all the next 5 agents and implement ringall strategy will it > do the same effect?? > > exten => 1589,1,Answer > exten => 1589,2,Ringing > exten => 1589,3,Wait(2) > exten => 1589,4,Queue(testq|t|||45) > exten => 1589,5,Queue(testq2|t|||45) > exten => 1589,6,Hangup > > thanks in advance. > > Syed nasr > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Alex > Balashov > Sent: Monday, August 04, 2008 1:38 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Customized Queuing Strategy > > Syed Nasruddin wrote: > > >> 1. 10 Call Center Agents. >> >> 2. All the calls coming in will ALWAYS be routed to specific 5 > agents, >> firstly. >> >> 4. IF ALL the first 5 agents are busy then ONLY then the call will be >> routed to next 5 Agents. > > Set up two queues. Call Queue() on the first queue - corresponding to > #1 - with a rather strict timeout. Fall back on the second queue. > > More sophisticated strategies require either the modification of the > source code for app_queue, or custom queue implementation in AGI. > > -- > Alex Balashov > Evariste Systems > Web : http://www.evaristesys.com/ > Tel : (+1) (678) 954-0670 > Direct : (+1) (678) 954-0671 > Mobile : (+1) (706) 338-8599 > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2008 - September 22 - 25 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2008 - September 22 - 25 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
-- Atis Lezdins, VoIP Project Manager / Developer, [EMAIL PROTECTED] Skype: atis.lezdins Cell Phone: +371 28806004 Cell Phone: +1 800 7300689 Work phone: +1 800 7502835 _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users