On Tue, Aug 5, 2008 at 8:47 AM, Robin Rodriguez <[EMAIL PROTECTED]> wrote: > Syed Nasruddin wrote: >> >> Hi, >> >> I am using Asterisk 1.4.18. I am implementing Penalties for my agents. >> What is happening: two agents configuired one agent with penalty 1 and >> the other with penalty 2. All the calls must go first to Agent 1 and >> if his line is busy then only then agent 2 will get the call. However >> my queues are not behaving in this manner. I have impmemnted ringall >> strategy. Now when first call comes it ends up with agent 1, when >> secnd call comes it continue wait in queue and doesn't go to agent 2 >> and when agent one is free it goes to this agent. >> >> I have set penalties in queue.conf. I have monitered my queue and >> witnessed that my agent1 status shows Not In Use and Agent 2 also same >> status is this the reason behind this. I have copied my queue show >> results below.please help . how do I change this stauts problem >> >> callcenter*CLI> queue show >> >> myqueue has 0 calls (max unlimited) in 'ringall' strategy (14s >> holdtime), W:0, C:2, A:0, SL:0.0% within 0s >> >> Members: >> >> SIP/1001 with penalty 1 (Not in use) has taken 2 calls (last was 2233 >> secs ago) >> >> SIP/1000 with penalty 2 (Not in use) has taken no calls yet >> >> No Callers >> >> Syed nasr >> >> > You need to use the "linear" queue strategy, it is in 1.6 or there is a > backport to 1.4 > > -- > Robin Rodriguez > VoIP/Telecom Engineer > Atlantic.net > 1-800-211-9496 >
Robin, round robin _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users