"Pardon me," Granted ;).
"I have created realtime stats package that's based on CDR, you see new info immediately after call leg/event is over" I see what you are saying but can you show hold-times etc? For example, call comes in to A, A puts call on hold, A dials B, B answers A, A transfers call to B, B speaks to caller. Basic PBX functionality - but how long did it take B to answer A? What if B is an external number (trunk to trunk)? To illustrate - dial an external number and, while on that call, check your CDR's - there isn't any. Now put that call on hold, still none, now call another internal extension - still none. Now hang up and transfer the call. Now there is one CDR for your call. That isn't real-time - that's historic (ie. it happens AFTER the call is finished). The CDR that's produced here will show your call to the outside world - and its duration etc. So far, so good (for historic reporting). Now get the person you transferred the call to to hang up. Another CDR record - but this show as you talking to the internal extension - not the external extension talking to the outside world. Therefore, if the 2nd extension stays on that call for a long time - who's picking up the bill? Current CDR's are lacking in this respect - and I think this is what murf is trying to sort out (please jump in here murf). _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
