On Mon, 23 Feb 2009, Vikas wrote: > I have been using the inbound 800 services from vitelity. Slowly the > usage has been rising and in the month of Jan the bill was for $650. I > am currently on a 1.9 cents a minute plan. Am I paying too much ? > > Some suggestions my team generated to reduce the toll free incoming call > bill were: > > 1. When people call in on the 800 number take the local number they are > calling from and then call them back from our unlimited outgoing account > from broadvoice.
This depends on your customer: 1) Will they put up with it? I was always taught "Once you have a fish on the line, never let go." 2) Do you get 100% caller ID delivery and accuracy? I set my caller ID to my cell so my customers can always reach me. > 2. Find a vendor with a better rate. 1.9 sounds pretty good to me. Last time I looked, T1 PRI wasn't much better per minute. On Mon, 23 Feb 2009, Craig Van Ham top-posted: > Wow that's crazy, 1.9 is pretty much as good as your going to get. I > would find out where were the most of your traffic is coming from and > get local numbers in those areas. When the person calls your 1800 number > check if there is a local number for them to use if so play the message > with the local number. Again, will the customer put up with it. I wouldn't unless I'm really motivated. And the impression it gives customers is that you're so cheap that saving a couple of pennies is more important than their time. I wish that I had so many customers that inbound 800 was a significant expense :) Thanks in advance, ------------------------------------------------------------------------ Steve Edwards sedwa...@sedwards.com Voice: +1-760-468-3867 PST Newline Fax: +1-760-731-3000 _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
