On Mon, Feb 23, 2009 at 9:10 PM, Vikas <topg...@gmail.com> wrote: > I have been using the inbound 800 services from vitelity. Slowly the > usage has been rising and in the month of Jan the bill was for $650. I > am currently on a 1.9 cents a minute plan. Am I paying too much ?
I don't pay the bill, so I could be wrong about this, but I believe we're on a 1.7 minute plan for inbound tollfree. But we negotiated that with historicals that are about 15 times your calltime; and we have about three-hundred toll-frees. $580 versus $650 isn't a huge savings, and we pay a lot of base rate for having lots of lines and lots of numbers pointed at those lines. Let's assume that you can hire another phone person at US minimum wage, in a low wage state, in an effort to get more simultaneous people on, to reduce your hold time. They would cost more than your phone bill. If there's any way to have your customers answer their own questions, perhaps using a phone-based touch-tone IVR, that would help, then encourage people to use a website that does the same thing. _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users