About two and a half years ago, I upgraded a small call centre from corded handsets to X-Lite with Plantronics CS60 USB headsets.
X-Lite lasted about two or three months before we ditched it in favour of Eyebeam. X-Lite disables too many features to be useful. With the Plantronics headset, X-lite and Eyebeam are about the only ones that support answering and terminating calls from the headset properly, so you're pretty well locked in there. (there are others that support the Plantronics headset, but every one I found was commercial and usually vendor specific) The Plantronics headsets are still going. Every few months, I get a complaint about calls dropping out, and every time it's been because the staff member in question hadn't put the headset back on the charger properly. Make sure that your echo cancellation is well taken care of if you're contemplating using softphones - generally speaking there's a much longer delay (in the order of ~150-200ms) in softphones compared to any physical phone - IP or analogue, so any echo you have will be much more noticeable and far more distracting. Edward Gray wrote: > Hi, we are looking to roll out PBX IN A Flash at our office. > > The first group will be using Soft Phones (X-Lite appears to be the best > and works in Windows, Apple & Linux). > > There are many types of USB Headsets to choose from and a fairly broad > price range. Is there any USB headsets people would recommend? > > I'm specifically interested in acceptable audio (speaker and microphone) > quality for business calls but am sensitive to price as well. > > In reading online, the Logitech Premium headset does get some good > reviews but the reviews appear to be more from consumer based. I'd much > prefer real experience from the good people who are operating their own > Asterisk implementations. > > Any advice? Thanks! > > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
