On Tue, Aug 11, 2009 at 5:12 PM, Jimmy Ezell <jez...@hmhca.com> wrote:
> Sorry for not being real clear. > > What I have is 1 front desk phone only with 6 lines > Front Desk Phone line 1 - incoming extension 1 > Front Desk Phone line 2 - incoming extension 2 > Front Desk Phone line 3 - incoming extension 3 > Front Desk Phone line 4 - incoming extension 4 > Front Desk Phone line 5 - incoming extension 5 > Front Desk Phone line 6 - inside office extension > > If incoming line 1 is busy I want the next incoming call to come in on line > 2. > If incoming line 2 and 3 are busy but 1 is free the next call should got to > line 1. > > So lines 1 and 2 might get a lot of calls but only on really busy days will > calls make it up to lines 4 and 5. > > Does that make sense? Anyone have the solution? > > > *Jimmy Ezell* > What is the purpose of having the incoming lines show as different line appearances if you are just going to use them as a hunt group? I as because the easiest solution is to route all the incoming calls to the same line appearance. Each "line" can have multiple calls coming in at the same time, and you can handle easily using the soft buttons. Then you could reuse the extra buttons as speed dials, other specific extensions (i.e. the boss' DID) etc. -Jonathan
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