well there are two restrictions.. the IP address of the station they are using
it .. and the UserAgent..one thing my agents hardly understand Computers .. and
their computer skills are limited to Microsoft Office products and
telemarketing. i'm not afraid of hackers or cracker .. security is not
guaranteed .. but i need to restrict the agents to their seats and my CRM
software
-- Tarek Sawah
Integrated Digital Systems
CCNA, MCSE, RHCE, VoIP USA: +1 347 562 2308
> From: asterisk_l...@earthshod.co.uk
> To: asterisk-users@lists.digium.com
> Date: Tue, 29 Jun 2010 08:45:01 +0100
> Subject: Re: [asterisk-users] restricting sip users to a certain useragent
>
> On Tuesday 29 Jun 2010, Tarek Sawah wrote:
> > ..... is it possible to
> > force the agents (users) to use a certain UserAgent which is the one
> > built-in our system? this way will prevent the agents we are restricting
> > them to only be able to dial through the software which is already
> > restricted to their seats in the call center.. but someone might sniff
> > around .. and get the sip username and password assigned to him and use it
> > through Zoiper or any other softphone to make calls .....
>
> If someone is *that* determined, what will stop them from modifying the
> user-agent string in some Open Source softphone?
>
> --
> AJS
>
> --
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