We are having a situation on our dialler here where our agents are claiming that when they receive a call because it has been answered, it seems as if the call had been answered several seconds earlier - IOW, they are hearing "hello ? Hello ?" and often hear the phone being put down as an initial part of the call.
We have verified this by checking the voice recordings. Yet, the logs of asterisk don't show this discrepancy. We are using a local channel to dial a landline through a sip provider. When the call is answered, the agent's phone is then dialled. the logs go something like this [Jul 9 13:29:26] VERBOSE[23396] logger.c: [Jul 9 13:29:26] -- SIP/provider-0001ed6e is making progress passing it to Local/somenum...@dialleroutbound-4c93,2 [Jul 9 13:29:44] VERBOSE[23396] logger.c: [Jul 9 13:29:44] -- SIP/provider-0001ed6e answered Local/01577864...@dialleroutbound-4c93,2 .. [Jul 9 13:29:45] VERBOSE[23416] logger.c: [Jul 9 13:29:45] -- Executing [*00...@diallerconnected:2] Dial("Local/somenum...@dialleroutbound-4c93,1", "SIP/*0086*|5|iA(autoanswer)") in new stack [Jul 9 13:29:45] VERBOSE[23416] logger.c: [Jul 9 13:29:45] -- Local/somenum...@dialleroutbound-4c93,1 requested special control 20, passing it to SIP/*0086*-0001ed73 [Jul 9 13:29:46] VERBOSE[23416] logger.c: [Jul 9 13:29:46] -- Local/somenum...@dialleroutbound-4c93,1 requested special control 20, passing it to SIP/*0086*-0001ed73 [Jul 9 13:29:46] VERBOSE[23416] logger.c: [Jul 9 13:29:46] -- Local/somenum...@dialleroutbound-4c93,1 requested special control 20, passing it to SIP/*0086*-0001ed73 [Jul 9 13:29:46] VERBOSE[23416] logger.c: [Jul 9 13:29:46] -- SIP/*0086*-0001ed73 answered Local/somenum...@dialleroutbound-4c93,1 .. as you can see, the call is answered at 13:29:44 and the agent gets called (auto-answer phones) at 13:29:46, yes if you listen to the call recording, there is a 6 second gap between the person saying "hello" and the agent being connected. Is it possible that the call was answered 5 seconds *before* I get notification of the answer ? i.e. is the provider taking too long notifying me of the answer ? Julian -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users