Anyone got a clue ? (he asks in desperation!)
Julian
On 9 July 2010 17:48, Julian Lyndon-Smith <aster...@dotr.com> wrote:
> We are having a situation on our dialler here where our agents are
> claiming that when they receive a call because it has been answered,
> it seems as if the call had been answered several seconds earlier -
> IOW, they are hearing "hello ? Hello ?" and often hear the phone being
> put down as an initial part of the call.
>
> We have verified this by checking the voice recordings.
>
> Yet, the logs of asterisk don't show this discrepancy.
>
> We are using a local channel to dial a landline through a sip
> provider. When the call is answered, the agent's phone is then
> dialled.
>
> the logs go something like this
>
>
> [Jul 9 13:29:26] VERBOSE[23396] logger.c: [Jul 9 13:29:26] --
> SIP/provider-0001ed6e is making progress passing it to
> Local/somenum...@dialleroutbound-4c93,2
> [Jul 9 13:29:44] VERBOSE[23396] logger.c: [Jul 9 13:29:44] --
> SIP/provider-0001ed6e answered
> Local/01577864...@dialleroutbound-4c93,2
> ..
>
> [Jul 9 13:29:45] VERBOSE[23416] logger.c: [Jul 9 13:29:45] --
> Executing [*00...@diallerconnected:2]
> Dial("Local/somenum...@dialleroutbound-4c93,1",
> "SIP/*0086*|5|iA(autoanswer)") in new stack
> [Jul 9 13:29:45] VERBOSE[23416] logger.c: [Jul 9 13:29:45] --
> Local/somenum...@dialleroutbound-4c93,1 requested special control 20,
> passing it to SIP/*0086*-0001ed73
> [Jul 9 13:29:46] VERBOSE[23416] logger.c: [Jul 9 13:29:46] --
> Local/somenum...@dialleroutbound-4c93,1 requested special control 20,
> passing it to SIP/*0086*-0001ed73
> [Jul 9 13:29:46] VERBOSE[23416] logger.c: [Jul 9 13:29:46] --
> Local/somenum...@dialleroutbound-4c93,1 requested special control 20,
> passing it to SIP/*0086*-0001ed73
> [Jul 9 13:29:46] VERBOSE[23416] logger.c: [Jul 9 13:29:46] --
> SIP/*0086*-0001ed73 answered Local/somenum...@dialleroutbound-4c93,1
>
> ..
>
> as you can see, the call is answered at 13:29:44 and the agent gets
> called (auto-answer phones) at 13:29:46, yes if you listen to the call
> recording, there is a 6 second gap between the person saying "hello"
> and the agent being connected.
>
> Is it possible that the call was answered 5 seconds *before* I get
> notification of the answer ? i.e. is the provider taking too long
> notifying me of the answer ?
>
> Julian
>
--
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