I want to put a "call me now" button on the web site that will place the request into an asterisk call queue and then when an agent picks up the call in the queue, place the outbound call to the customer.

The following AMI command works, but it calls the customer first, before an agent is necessarily available.

Action: Originate
Channel: SIP/voipms/customer_number_here
Context: external
Async: true
Application: Queue
Data: sales
Callerid: Company <8005551212>

How can I get an available agent before the customer call is placed?



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