On 3/4/2013 8:00 AM, Gertjan Baarda wrote:
This will only work with the n option in the queue command and retry=0
in queue.conf. Is it not?
On Mon, Mar 4, 2013 at 2:55 PM, Alex Kauffmann <akauf...@prodigy.net.mx
<mailto:akauf...@prodigy.net.mx>> wrote:
On 3/4/2013 7:27 AM, Gertjan Baarda wrote:
ok, resumé: When I use the n option in the queue command I can
let the
caller exit the queue and send the call to a IVR-ish context and
ask if
he wants to leave a message. I can timeout this an then place
the call
back in the queue. When I use this approach, what will the new
position
be of the caller? Not back in line I hope?
On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta
<bharatlalch...@gmail.com <mailto:bharatlalch...@gmail.com>
<mailto:bharatlalcheta@gmail.__com
<mailto:bharatlalch...@gmail.com>>> wrote:
yes,
context parameter in queue.conf is more likely option for
you. It will
work during MOH too.
On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta
<bharatlalch...@gmail.com <mailto:bharatlalch...@gmail.com>
<mailto:bharatlalcheta@gmail.__com
<mailto:bharatlalch...@gmail.com>>> wrote:
> No its again place into queue so its start with new
available
position.
>
> However, mostly all users remain in same position if he
come again in
> queue using below scenario.
>
> Regards,
>
> Bharat Lalcheta
>
>
>
>
>
> On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda
<gertjan.baa...@gmail.com <mailto:gertjan.baa...@gmail.com>
<mailto:gertjan.baarda@gmail.__com
<mailto:gertjan.baa...@gmail.com>>> wrote:
>> Ah.. thanks! That was the light I needed. When the
caller is
placed back in
>> the queue, I presume the caller remain it's position in
the queue?
>>
>>
>> On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta
<bharatlalch...@gmail.com <mailto:bharatlalch...@gmail.com>
<mailto:bharatlalcheta@gmail.__com
<mailto:bharatlalch...@gmail.com>>>
>> wrote:
>>>
>>> Hii,
>>>
>>> Queue(testq,H) feature works once call connected with
agent
i.e. not
>>> work during MOH.
>>>
>>> Also once you disconnect call using H (*) option, it
will not
useful
>>> to leave voicemail.
>>>
>>> Instead you use, queue timeout option and ask caller
to leave voice
>>> mail if he wants else put back him to queue again.
>>>
>>> Hope it helps you out.
>>>
>>> Regards,
>>>
>>> Bharat Lalcheta
>>>
>>> On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda
<gertjan.baa...@gmail.com <mailto:gertjan.baa...@gmail.com>
<mailto:gertjan.baarda@gmail.__com
<mailto:gertjan.baa...@gmail.com>>>
>>> wrote:
>>> > Dear guru's
>>> >
>>> > Hopefully someone can shed some light in my issue. I
have
created a
>>> > queue
>>> > with a ringall strategy and all works fine. I want a
caller
to be able
>>> > to
>>> > exit the queue so they can leave a message. I've
added the H
option in
>>> > queue
>>> > command so callers can press * to exit. So far all
well, on
the cli
>>> > there is
>>> > a message the caller pressed * and the extensions stops
ringing. But
>>> > here's
>>> > the thing: the caller stays in the queue and after a few
seconds the
>>> > extensions starts to ring again. I want the call to
leave the
queue and
>>> > continue in the dialplan.
>>> >
>>> > After extensively googling the issue, I've found
everything
(also bug
>>> > related), accept my answer. What am I missing here?
>>> >
>>> > It's Asterisk 1.8 on a Debianbox.
>>> >
>>> > Thanks!
>>> > Gertjan
>>> >
>>> > --
>>> >
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>>>
>>>
>>> --
>>> Bharat Lalcheta
>>>
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>>
>>
>>
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>>
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>
>
>
> --
> Bharat Lalcheta
--
Bharat Lalcheta
Why not set context= <some context> and use periodic announcement to
say "You may press * at any time to leave us a message". You can
also play the message before entering the queue (only once and
caller may forget what key to press). This way the caller looses
their position in the queue only if they choose to leave a message.
Alex
--
The "context" setting in queues.conf is independent of these setting.
At any time during their time in the queue, the caller can chooses to
exit the queue rather than being timed out of the queue.
Alex
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