Does he have the same voicemail context?

From: p...@fiberphone.co.nz
Sent: April 18, 2017 9:43 AM
To: asterisk-users@lists.digium.com
Reply-to: asterisk-users@lists.digium.com
Subject: Re: [asterisk-users] Voicemail asking for login

Hi D'Arcy

On 18/04/2017, at 5:17 am, D'Arcy Cain <da...@vybenetworks.com> wrote:

<snip>
One user (that we know of so far) has a different experience.  In that case they are asked for a mailbox number first.  <snip>

I have tried searching for this issue but nothing seems to apply.  Most discussions are about "*97" vs. "*98".  Can anyone suggest another field of enquiry?

Try this:

asterisk -r
core set verbose 10
[get user to trigger fault]
[examine console output, and post to list if still unclear]

If you don't solve it yourself, then we'll be able to help further once we've seen the output.

HTH,

Pete


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