On 2017-04-18 02:42 AM, Pete Mundy wrote:
Try this:

asterisk -r
core set verbose 10
[get user to trigger fault]
[examine console output, and post to list if still unclear]

If you don't solve it yourself, then we'll be able to help further once
we've seen the output.

I can't see much more than at my previous debug level but here it is anyway. Due to line wrapping I added "<<<" to the end of each line in case it is not clear where the actual line endings are.

"Alex Chernyshev" <4164251212> going into voice mail for stocktrans2<<<
-- Executing [stocktrans2@LocalSets:19] Set("SIP/alex-00000175", "_ACCOUNT=stocktrans2") in new stack<<< -- Executing [stocktrans2@LocalSets:20] VoiceMail("SIP/alex-00000175", "stocktrans2@VoiceMail,u") in new stack<<< > 0x7f7fea5dc000 -- Probation passed - setting RTP source address to 72.143.94.110:28503<<< -- <SIP/alex-00000175> Playing '/var/spool/asterisk/voicemail/VoiceMail/stocktrans2/unavail.gsm' (language 'en')<<< > 0x7f7fea5dc000 -- Probation passed - setting RTP source address to 72.143.94.110:28503<<< [Apr 18 11:45:38] DTMF[-1][C-0004c47b]: channel.c:4215 __ast_read: DTMF begin '*' received on SIP/alex-00000175<<< [Apr 18 11:45:38] DTMF[-1][C-0004c47b]: channel.c:4219 __ast_read: DTMF begin ignored '*' on SIP/alex-00000175<<< [Apr 18 11:45:38] DTMF[-1][C-0004c47b]: channel.c:4129 __ast_read: DTMF end '*' received on SIP/alex-00000175, duration 160 ms<<< [Apr 18 11:45:38] DTMF[-1][C-0004c47b]: channel.c:4199 __ast_read: DTMF end passthrough '*' on SIP/alex-00000175<<< -- Executing [a@LocalSets:1] Verbose("SIP/alex-00000175", "stocktrans2 entering mailbox") in new stack<<<
stocktrans2 entering mailbox<<<
-- Executing [a@LocalSets:2] Set("SIP/alex-00000175", "CDR(userfield)=stocktrans2") in new stack<<< -- Executing [a@LocalSets:3] VoiceMailMain("SIP/alex-00000175", "stocktrans2@VoiceMail") in new stack<<<
    -- <SIP/alex-00000175> Playing 'vm-login.gsm' (language 'en')<<<
[Apr 18 11:45:49] WARNING[-1][C-0004c47b]: app_voicemail.c:10627 vm_authenticate: Couldn't read username<<<

Everything looks the same as another one that works except for two things. The one that works doesn't have the "Probation passed" lines. I am not sure if that is even part of this call. The other is the line with "Playing 'vm-login.gsm'" in it. at that point the working one has this:

    -- <SIP/thinktel-00000181> Playing 'vm-password.gsm' (language 'en')

Not sure if that's useful information since it just describes the original issue - that it asks for a login instead of a password.


--
D'Arcy J.M. Cain
System Administrator, Vex.Net
http://www.Vex.Net/ IM:da...@vex.net
VoIP: sip:da...@vex.net

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