I'm running into a similar situation. We have 3-digit extensions and a 4-digit DID numbers that get used for for outbound CID. Therefore, no $CALLERIDNUM direct access to voicemail. Suggestions?

What do you do when $CALLERIDNUM of the caller isn’t the 4-digit extension?    I set all of my users Caller ID entries to their 10-digit phone # so that Caller ID appears correctly when I send their call out the PRI to the public network.    The side effect of this is breaking convenient access to voicemail using this method, and I haven’t found a way to fix it yet. 

I think this is what you are looking for

Exten => 1000,1,Answer,1
 Exten => 1000,2,Wait,1
 Exten => 1000,3,Voicemailmain([EMAIL PROTECTED])

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