On Apr 9, 2004, at 9:52 AM, Tilghman Lesher wrote:
On Thursday 08 April 2004 22:41, Ryan Thrash wrote:Scenario: a person selects an Auto Attendant option that fires off the Directory application (CVS circa 3/22). Three questions:
1) How do they escape if they didn't mean to go there in the first place (without having to hang up...)? Config of entry into the vertex directory below:
If you just wait, Directory will exit if there is no entry.
Ah! So it does in fact. Thanks! Many people get impatient and start getting button-happy, often hanging up in frustration. Time to record a new message with instructions for the escape hatch!
2) Why is there a five second pause before the directory instructions start?
Probably because you have another extension that begins with 1. Since Asterisk has no other way to know if the extension is complete, it waits DigitTimeout seconds (defaults to 5).
And again, you are correct, sir. Internal extensions start at 100. Thanks. Time to re-record the message and assign new extensions for the prompts.
3) Why no option for first name (without recording your own custom message and reversing names in voicemail.conf)?
Just wasn't written that way. You're welcome to submit a patch to add first name matching on the bugtracker (bugs.digium.com).
Just signed up on Mantis today. Not being a coder, I'll see if I can poke around and get something to work with some help of some local friends that do have a clue.
Again, thanks for your helpful response. : )
rt
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