Quoting Philipp von Klitzing <[EMAIL PROTECTED]>: > > What I also saw in my little research that * in not suitable for > > large deployments like medium or large enterprises or sometimes even > > smalls ones with specifics needs, any of you could mention a lot of > > them, Call Centers, Banks, etc. and why not carriers for their own use. > > Just a little addition to that: > > I recently talked to the computing center of my university (RWTH-Aachen) > and asked if they had considered moving towards VoIP, maybe even using > Asterisk and/or SER. Although they are under quite some financial > pressure they opted to stick with the Alcatel 4400, even if that means > that only basic needs can be covered (due to costs, mainly). One reason > given was that professors wanted to keep the "secretary-boss" phone > relationship, which includes - I am guessing here - that the secretary > can see if the boss line is busy.
This is exactly what I will be looking for in near future. Our current setup (Old Ericsson PBX) with these "system phones" having hotkeys for transfer, hold, ACD in/out, multiple lines, etc. and a quite handy feature... the LED that tells my weather a certain agent is busy or not. Soft Phones like IaxClient have some of this - but far from complete imho. I have been discussing this with some managers and they are open for helping to commit hours in terms of development in the open source community. I would be very interested in pointers to development in this area - and even discussion lists for starters. I know the WiKi is a great start but I hope it's missing some linke :) PS: If already existing soft (and/or hard) phones have more of this functionality - please let me know. Thanks -- avizion on irc.freenode.org #asterisk _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users