Re: [Asterisk-Users] AddQueueMember and call distribution

Michael Loftis Fri, 29 Oct 2004 12:27:45 -0700

If you're not using chan_agent you have to do this your own somehow I'm going to attempt to use dialplan logic along with 'tagged' CID but it seems sometimes * doesn't pass the CalleridName after I modify it....this might be a problem in my dialplan here.

The other option is to use rrmemory instead of roundrobin or any of the others, this means that it'll start at teh next person in the list and ring through instead of retrying the same person every time when they're busy.

--On Friday, October 29, 2004 12:28 -0400 "Sean A. Newton" <[EMAIL PROTECTED]> wrote:


Is there anyway to get Agents (members of the queue) logged out if they do
not answer a call.

I'm assuming that autologoff doesn't work with AddQueueMember. I've
searched the wiki and google to death... Currently, when a call comes in
to the queue, one member just rings and rings and rings. It never rolls to
another member, and the offending member (not answering) never gets logged
off, so the call just gets stuck until an ultimate timeout.

Thanks for the help...

Here's what i've got setup right now, on my test bed.

queues.conf

[support]
strategy = leastrecent
timeout=25
retry=5
wrapuptime=15
music = default
announce = queue-support

agents.conf

[agents]
ackcall=no
autologoff=15

extensions.conf

; Tech Support Queue
exten => 1100,1,Queue(support)
exten => 1100,2,Hangup

;tech login
exten => 81,1,AddQueueMember(support)
exten => 81,2,Playback(agent-loginok)
exten => 81,3,Hangup

;tech logoff
exten => 82,1,RemoveQueueMember(support)
exten => 82,2,Playback(agent-loggedoff)
exten => 82,3,Hangup


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
 sean a. newton                      [EMAIL PROTECTED]
 louisville, ky, usa                 http://wewt.net

 Another day, another convertible and another hotel
 full of cops.                -- Hunter S. Thompson
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

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Re: [Asterisk-Users] AddQueueMember and call distribution

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