I have a client that uses two queues for a customer support application. One queue is for english speaking customers. The other is for spanish.
This is a small company and they have one dedicated call agent for answering spanish calls. They don't get many spanish calls, so this agent is also part of the english queue. They wish to prioritize spanish queues for this agent over english. Without any manipulation the opposite is happening. They english queue seems to swamp the spanish queue. IE no mater how long a spanish queue member waits if there is an english queue call it will go to the spanish operator. We are using dynamic queue logins, since the customer prefers this interface. Is there a way to make the spanish queue have higher priority? I don't know of a way to prioritize inter queues, but it certainly seems that English gets checked first. I have tried swaping the order in the queue.conf file and I thought this had some impact, but the client still reports problems. Are they handled alphebetically or some other way? Anyone know how to resolve this? -- Jonathan Moore Director of Technology Winfield Public Schools Office 620.221.5100 Fax 620.221.0508 Visit Winfield Public Schools at http://usd465.com ------------------------------------------------- This mail sent through IMP: http://horde.org/imp/ _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
