Below... > Jonathan Moore wrote: > > I have a client that uses two queues for a customer support application. > One > > queue is for english speaking customers. The other is for spanish. > > > Try this in queues.conf: > > [english] > : > : > member => Agent/1000 > member => Agent/1001 > member => Agent/1002,5 ; this is the agent also on the spanish queue > > [spanish] > : > : > member => Agent/1002 > > > I'm thinking that since agent #1002 has a penalty, * would select > him/her last for calls in the english queue, leaving him free for the > spanish queue.
Yes, I am aware of these settings, but unfortunately I know of no way to set a penalty flag for a dynamic agent. They have to be dynamic, because they agents log in and out to go on break, on/off shift and the command for adding them in this manner doesn't have a priority argument. Additionally, I don't think it will truly work, because it is really an inter-queue priority issue. The spanish callers will still starve so long as asterisk is checking the English queue before checking the spanish queue and if there is a high volume of english callers. Visit Winfield Public Schools at http://usd465.com ------------------------------------------------- This mail sent through IMP: http://horde.org/imp/ _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
