Hello,
I'm glad you use XC-AST. What you say might be interesting, something like an hourly call center capacity usage that might as well tell the agent usage per penalty level.
In the next versions, we will anyway add a realtime queue monitoring mechanism, so you can leave a browser open and see what happens in realtime.
l.
In data Mon, 1 Nov 2004 20:08:08 -0800, Jeremy Rusnak <[EMAIL PROTECTED]> ha scritto:
Hi,
Thanks for the great software. I use this almost daily to monitor our call queues. We have a relatively small queue, with three support agents.
One thing that I would love to be able to see in the reports (if it is possible) is to tell when more than one agent is active. We have three agents, as I said, but it is rare that all three of them are on the phone at once.
It would be nice to see that x% of calls overlap, for example. This would let me schedule my staff better.
Jeremy
On Fri, 29 Oct 2004 21:23:54 +0200, lenz <[EMAIL PROTECTED]> wrote:
Hello list, I'd like you to know that version 0.3.5 of XC-AST is out - now it is all translated into English and has a 20 page user manual, so I guess it's a bit more user friendly. See http://demo.xcept.it/xc-ast
Plans for the future include a real time queue monitoring feature; I was wondering whether to use the Asterisk administrative interface or what, because a number of people seem to notice that using the administrative interface makes * a little bit more crash prone than otherwise, at least in busy environments. Anybody has experience with this sort of things?
Also, I was looking at this message:
http://lists.digium.com/pipermail/asterisk-users/2003-July/014965.html
Xc-Ast now implements most of this stuff - apart from single agente based
reports, but they will be implemented soon; I was wondering if there is
some way in app_queue to signal that an agent is in wrap-up mode apart
from setting a fixed wrap-up time in queues.conf.
Thanks for any help and idea. l.
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