Tracy R Reed wrote:
On Sat, Nov 20, 2004 at 06:55:56PM -0500, Noah Miller spake thusly:I'm not surprised. Asterisk is a PBX, not a key system or a hybrid system. The kind of functionality that is being described here is one or both of those 'other' beasts. Now I'm not saying that this wouldn't be nice, or even a long term requirement if you really want to open the entire SME market, but it's not typical PBX behavior.
This does seem to be a common request, but I haven't seen any great
Yes, it is. I am surprised * still can't do it.
In fact, if you start looking at *all* the differences in functionality, (i.e. call announce, hands free answer-back, hold/pickup scenarios, etc.) it *may* be easier to have a different product stream that is targeting this sort of thing. Of course that's easy to say, but hard to do given the number of developers that are actually working/contributing to * on a regular basis.
It's kind of like peeling an onion, where each 'little' feature (hardware and/or software based) drives one further from the notion of 'PBX' and closer to the key system. In the end, it's a big divide, and would at the very least be a different 'mode' if you will, and probably a very different product.
This isn't unique to *, it's the battle that every PBX vendor fights at least internally with product management. How to be all things to all people and still have some level of control over the product development and support streams. I guess what I'm ultimately pointing to is the need to pre-qualify a prospect before one makes a sales proposal. If there are certain aspects of PBX vs. Key System that they can't metabolize, or aren't willing to make the user training investment, then sell them what they will can rather than try to pound a square peg into their round hole. Does this limit the market for *? Sure does. But hen no matter how bad a salesman wants to sell me a minivan, I'm just not interested.
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