[Asterisk-Users] callers who don't press any keys

[Warren Burstein]

I've noticed that some callers listen to our main menu and don't press 
any keys.  I have it set up to restart the menu a few times and 
eventually hang up.  I'm wondering if these are wrong numbers (in that 
case, why don't they hang up) or they really want to speak to someone 
here but don't understand the menu (what's so hard about "for the 
operator, press zero"?).  They couldn't still have rotary phones (or 
phones set to pulse dial), could they?

I've been thinking of changing the menu so that if they don't press any 
keys, the eventually get the operator.

Does anyone have any experience with this?
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