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Ben Merrills wrote:
| There's a few (open source/free) ones in development. I myself am | developing one of them. | | Ben | Hi.
Why not join all the project in just one ? Actually which queue log analyzers projects are beeing developed ?
Check the mail from Ben Merrills sent to the list 14-10-2004 15:10. I don't know if he releases the source code, but, from the screenshots it seems to be a good one.
Jo?o Amaro
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| I've been doing some work on a queue log analyser for a while now, | getting the basics in place, an example of which you can find at | the URL below. However, just wondering what information people | think is most useful in a log analyser? | | At present it includes the following features: | | # Time periods - specify a period of days from the log which you | want to generate statistics for (e.g. only the last 14 days) # | Templating - allows the stats to be inserted into any html/text | template using specific tags to insert stats. This means you could | create a number of templates and execute the analyser against them | to give different information on different pages (quite flexible). | # Specify start and end dates - similar to the first feature, | except you can specify a tight period from your log, not just the | last x number of days # Channels/Agents to names - simple text file | allows you to specify a name, agent number and a channel - e.g. | Ben, Agent/1, Sip/ben. This is then used in the output # instead | of raw data # JPG graphs - includes a custom class to generate line | graphs of information (e.g. hourly call volumes etc) | | What I want to know though is, what output people would like. At | the moment there is an overview of all queues, which includes: | | Total Calls, total connected calls, total abandoned calls, calls | abandoned within x seconds, calls exited with key press, Average | hold time, max hold time, average talk time | | Agent overview includes: Calls taken, Average talk time | | Graph of call volume per hour of the day Graph of call volume per | day (over the period specified) | | Runs under windows (.NET or mono required) or any other OS that | support .NET/mono (Linux, Mac, BSD etc) | | http://muad.xdev.net/Projects/qig/sample.html | | | Not really done anything like this before, so as much input as | possible would be appreciated. | | Cheers, | | Ben
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