im using zultys sw phone, very nice and works very stable!! TIA
Edgar >> I tried everything you said, but its the same thing, when a call enters >> plays the sound and then is directly connected to one operator, on the >> operator phone only a beep i heard, what other thing can i try?? > What's happening on the cli? > You should try to start asterisk with asterisk -vvvvvvvvvdc. Now you > should > see, what's going on. > What kind of phone do you use, perhaps you could use a softclient. SJPhone > runs very stable for me. > Once more, do it as easy as possible, save your /etc/asterisk/*.* and use > only files, you really need. > > Guido > > > > >> >> TIA >> >> Edgar >> >> > My suggestions: >> > Try first the easy (working) configuration then your best solution >> step > by >> > step. >> > >> > comment out leavewhenempty=yes ;it did not work in my system... >> > strategy = ringall ; seems to work >> > don't use groups in the first step >> > >> > ;Play an announcement as the first priority >> > exten => 76522,1,Playback(some_announce) ;even when using an empty >> file >> > exten => 76522,2,Queue(esculapio|tT|||300) >> > exten => 76522,3,Playback(some_announce_after_leaving_queue) ; if >> nobody >> > answers the call >> > exten => 76522,4,Hangup >> > >> > I had similiar problem in working with queues. >> > >> > Hope this helps a bit more... >> > >> > Guido Hecken >> > >> > -----Ursprüngliche Nachricht----- >> > Von: Edgar de Leon [mailto:[EMAIL PROTECTED] >> > Gesendet: Donnerstag, 3. Februar 2005 09:08 >> > An: Asterisk Users Mailing List - Non-Commercial Discussion >> > Betreff: RE: [Asterisk-Users] howto answer a call in a queue >> > >> > Thanks for your help, here are my config for the queue, >> > >> > agents.conf >> > >> > >> > [agents] >> > musiconhold => random >> > autologoff=15 >> > wrapuptime=5000 >> > ackcall=yes >> > group=1 >> > agent => 1001,3101,Edgar de Leon >> > agent => 1002,1111,Jorge Cabrera >> > agent => 1003,1111,Nati del Pozo >> > agent => 1004,1111,Emilio Perez >> > agent => 1005,1111,Diego Torres >> > agent => 1006,1111,Antonio Lopez >> > agent => 1007,1111,Luis Carlos >> > agent => 1008,1111,Luis Bonifacio >> > agent => 1009,1111,Javier Gonzalez >> > >> > queues.conf >> > [esculapio] >> > leavewhenempty = yes >> > music = random >> > strategy = fewestcalls >> > member => Agent/@1 >> > >> > extensions.conf >> > >> > [ext-acd] >> > exten => 90,1,Answer >> > exten => 90,2,SetMusicOnHold(none) >> > exten => 90,3,Wait,1 >> > exten => 90,4,AgentLogin >> > >> > ;Queue configuration >> > exten => 76522,1,Answer >> > exten => 76522,2,Wait,1 >> > exten => 76522,3,Queue(esculapio|tT|||300) >> > exten => 76522,5,Hangup >> > >> > is my configuration correct?? im using the >> > >> > leavewhenempty = yes >> > >> > option, but when there are no agents the call still enters the queue, >> > thanks for your help >> > >> > TIA >> > >> > Edgar >> > >> >> Sometime ago, I wrote an example of a functional queue scenario. >> >> Perhaps you give it a try. >> >> http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue >> >> >> >> Btw, how is the queue command invoked in your extensions.conf? >> >> Post your relevant sections of queues.conf, agents.conf and >> >> extensions.conf. >> >> >> >> Guido Hecken >> >> >> >> -----Ursprüngliche Nachricht----- >> >> Von: Edgar de Leon [mailto:[EMAIL PROTECTED] >> >> Gesendet: Mittwoch, 2. Februar 2005 18:23 >> >> An: Asterisk Users Mailing List - Non-Commercial Discussion >> >> Betreff: RE: [Asterisk-Users] howto answer a call in a queue >> >> >> >> Thanks for your answer, i got ackcall=yes but the call when enters >> only >> >> ring once in the agent phone and connect directly, >> >> >> >> agents.conf >> >> >> >> [agents] >> >> >> >> >> >> autologoff=15 >> >> wrapuptime=5000 >> >> ackcall=yes >> >> >> >> group=1 >> >> agent => 1001,3101,Edgar de Leon >> >> agent => 1002,1111,Jorge Cabrera >> >> agent => 1003,1111,Nati del Pozo >> >> agent => 1004,1111,Emilio Perez >> >> agent => 1005,1111,Diego Torres >> >> agent => 1006,1111,Antonio Lopez >> >> agent => 1007,1111,Luis Carlos >> >> agent => 1008,1111,Luis Bonifacio >> >> agent => 1009,1111,Javier Gonzalez >> >> >> >> >> >> what do you think am i doing wrong?? >> >> >> >> TIA >> >> >> >> Edgar >> >>> I think, ackcall=yes should do the job. >> >>> >> >>> Guido Hecken >> >>> >> >>> -----Ursprüngliche Nachricht----- >> >>> Von: Edgar de Leon [mailto:[EMAIL PROTECTED] >> >>> Gesendet: Mittwoch, 2. Februar 2005 15:56 >> >>> An: asterisk-users@lists.digium.com >> >>> Betreff: [Asterisk-Users] howto answer a call in a queue >> >>> >> >>> hello i need to know how to enable the feature in the agents.conf to >> >>> make >> >>> the users got to press # to answer the call when is in the queue and >> >>> the >> >>> agent is logged in. >> >>> >> >>> at this time the call enters the queue and the agents who is logged >> in >> >>> only beeps once and then the call enters automatically. >> >>> >> >>> can anybody help me?? >> >>> >> >>> TIA >> >>> >> >>> Edgar >> >>> _______________________________________________ >> >>> Asterisk-Users mailing list >> >>> Asterisk-Users@lists.digium.com >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users >> >>> To UNSUBSCRIBE or update options visit: >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users >> >>> _______________________________________________ >> >>> Asterisk-Users mailing list >> >>> Asterisk-Users@lists.digium.com >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users >> >>> To UNSUBSCRIBE or update options visit: >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users >> >>> >> >> >> >> _______________________________________________ >> >> Asterisk-Users mailing list >> >> Asterisk-Users@lists.digium.com >> >> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> To UNSUBSCRIBE or update options visit: >> >> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> _______________________________________________ >> >> Asterisk-Users mailing list >> >> Asterisk-Users@lists.digium.com >> >> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> To UNSUBSCRIBE or update options visit: >> >> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >> > >> > _______________________________________________ >> > Asterisk-Users mailing list >> > Asterisk-Users@lists.digium.com >> > http://lists.digium.com/mailman/listinfo/asterisk-users >> > To UNSUBSCRIBE or update options visit: >> > http://lists.digium.com/mailman/listinfo/asterisk-users >> > _______________________________________________ >> > Asterisk-Users mailing list >> > Asterisk-Users@lists.digium.com >> > http://lists.digium.com/mailman/listinfo/asterisk-users >> > To UNSUBSCRIBE or update options visit: >> > http://lists.digium.com/mailman/listinfo/asterisk-users >> > >> >> _______________________________________________ >> Asterisk-Users mailing list >> Asterisk-Users@lists.digium.com >> http://lists.digium.com/mailman/listinfo/asterisk-users >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
