-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Cory Andrews
Sent: Thursday, May 26, 2005 6:33 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] VoiPSupply Dot ComKarl, first off I apologize for any inconvenience on your recent order. I will take a look at your transaction to see where things may have gone awry. We do make mistakes, but we strive to not make the same mistake more than once. Secondly, I apologize to the list moderator for the pseudo-commercial nature of this post. The grievance was aired on this list, and I felt compelled to respond to this list and I realize much of this may be more appropriate for the BIZ list.
Cory,
You sir, are a class
act. The message quoted above (snipped, for brevity) is an excellent example of
how customer relations should be handled. While it appears that the the
issue was, at least in part, due to some less than effective business
processes on your end, as well as a partially clueless customer, you
handled the customer with courtesy and respect; the hallmark of a company
that truly VALUES their customers. Clearly, you understand that it is the
interest of the business to make those customers happy.
Some of the other
vendors on these lists would do well to pay attention to the lesson that Cory
just gave.
--
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