As in their wireless customer support number? Not to disparage the suggestion but I have my doubts about the return on time invested in trying to explain a fairly complex telecom issue to a customer service rep... and their ability to escalate the issue effectively for a caller who is not even their subscriber (I think that's where I will hit the first wall probably)
:) I am hoping other avenues get us somewhere first. A while back, before rogers fixed their Mobile -> Toll Free ANI issues, we tried opening a ticket for this through the customer support team and it got nowhere fast. Not even their Rogers BS (Business Solutions) account managers could get us anywhere, even though we were a fairly large client. So I am trying to cut through this and get in touch with someone who will a) understand and b) be able to act on it Hope this makes sense. Best Regards, Ivan Kovacevic Vice President, Client Services Star Telecom | www.startelecom.ca | SIP Based Services for Contact Centers | LinkedIn -----Original Message----- From: James Knott [mailto:[email protected]] Sent: Monday, June 22, 2015 3:18 PM To: ast >> TAUG Subject: Re: [on-asterisk] Rogers Wireless Network Contact On 06/22/2015 03:05 PM, Ivan Kovacevic wrote: > Appreciate any help. > Have you tried contacting Rogers? --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected] --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
