On 06/22/2015 03:46 PM, Ivan Kovacevic wrote: > As in their wireless customer support number? > > Not to disparage the suggestion but I have my doubts about the return on > time invested in trying to explain a fairly complex telecom issue to a > customer service rep... and their ability to escalate the issue effectively > for a caller who is not even their subscriber (I think that's where I will > hit the first wall probably)
In my experience, unlike Bell, Rogers help desk people are good about escalating to the appropriate people, though you may have to ask for a supervisor, if the person you're talking to doesn't know how to escalate. Failing that, you can always try through the business office. --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
