FYI –
Vivian and Barbee (That's Barbee with 2 E's and not the doll) [email protected] A note from Tom Wlodkowski, VP of Accessibility at Comcast Hello, I wanted to address some recent issues that have been raised on this listserve regarding the ordering process related to Voice Guidance, the industry’s first talking guide that’s available on our X1 set-top box. We launched the service a few months ago and so far the results are encouraging: in April, the talking guide feature was activated on more than 650,000 X1 boxes nationwide and we’ve received some great feedback from users. I also understand that some have had issues ordering the service so I wanted to be clear about the process: our policy is to waive upgrade and installation fees for existing customers who are blind or visually impaired that request access to X1 and Voice Guidance through our support center for customers with disabilities. You also can maintain your current service level and pricing if your current package doesn’t typically offer X1 service. Furthermore, a subscription to our broadband service or DVR service is NOT required to get X1 with Voice Guidance. It appears that some subscribers to this list reported that they were transferred away from our accessibility call center, which may have resulted in some customers being charged an upgrade or installation fee. If that’s the case, I apologize and we will credit your account. We have reviewed the list of Voice Guidance orders since February and have already proactively credited accounts where this error occurred. If you’d like us to review your account, please call or email our accessibility support center at 855-270-0379 or [email protected] Agents are available by phone from 7am-12am eastern time seven days a week. We are humbled by the reaction to Voice Guidance in the blind community and I again want to apologize to anyone who may have experienced difficulties with the ordering process. Thanks and I look forward to seeing many of you soon at the ACB convention. Best, Tom Thomas Wlodkowski Vice President, Accessibility, Comcast Robert Acosta, President Helping Hands for the Blind (818) 998-0044 www.helpinghands4theblind.org _._,_._,_ -------------------------------------------------------------------------------- Accessible World Team http://accessibleworld.org To unsubscribe send email to: [email protected] To subscribe send email to: [email protected] Below you will find links to view the current message, view the current thread, change your list subscription, unsubscribe from this list, view the group home and contact the list owner. Groups.io Links: You receive all messages sent to this group. View This Message (#185) Mute This Thread Change Your Subscription Unsubscribe From This Group Group Home Contact Group Owner Terms Of Service _._,_._,_ -------------------------------------------------------------------------------- _______________________________________________ Wcb-l mailing list [email protected] http://wcbinfo.org/mailman/listinfo/wcb-l_wcbinfo.org
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