Re: FYI: DRM is Evil. Very, Very, Very Evil
While I agree that your brother's already purchased collection of digital content should be accessible to him perpetually. I can also see Amazon's point of view.
Consider this. You are a the owner of a store. You have a customer that returns most of the things he buys. The returned items are opened so they can no longer be sold as new. After a while, to save the expense, you'd eventually refuse to sell anything to this customer and ask him not to return to your store.
The only legitimate reason I can think of for so many returns is not being careful about what you buy. For low priced items, I usually just check the customer reviews. For higher priced things, I research the product, looking for reviews and manuals. To that end I rarely have to return any of my purchases.
But every once in a while...
If you remember my thread about an accessible Samsung TV. I eventually returned the TV because the accessibility system had and caused a lot of pr oblems. I bought that TV from Amazon. UPS lost it while it was being returned to Amazon. When I notified Amazon that the TV was 4 weeks overdue and that it disappeared from the UPS tracking log 4 weeks ago, they immediately refunded the cost of the TV without waiting for it to arrive at their returns center as they usually do. Since Amazon provided the return shipping label, they had the tracking number so they could verify that it was lost and initiate a package search.
Even after all of that, they did not close my account, I placed several orders through them last week.
I don't know what criteria Amazon uses but I suspect it's a ratio of purchases kept versus purchases returned, and I suspect if you blow that criteria, you are abusing Amazon's liberal returns policy.
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