Trying to log into our Telstra account and we are greeted with this lovely message:
--- Two-step verification To protect the security of your account, we need to complete an additional authentication step. We refer to this as a two-step verification. As we don’t have any contact details listed on your account, we’re unable to complete the two-step verification. This means you’ll need to visit a Telstra store with a valid ID. You can find our nearest store here. Please remember to bring in a valid form of ID. If you’re a small business customer, please bring in a letter/document with your business’ letterhead on it. --- I've given Telstra my ID more times than I can possibly count, and this is it. I'm done. I can't even download my latest bill to pay them. So, I guess I'm going to be porting 200 odd mobiles away from them. They have succeeded in beating entropy, where it was easier to NOT change than it was to change. Well done Telstra, I guess. Thank you for finally convincing me that your incompetence was no longer worth tolerating. Yes, I do have my cranky pants on, how did you tell? --Rob
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