If you were a primary contact on the account then I was able to do it over the phone with them, (was a couple of months ago, but they saw my mobile was listed in another area) sent me the code, I verified and they updated my details
Ryan Spillane | CEO 360 Consulting -----Original Message----- From: AusNOG <ausnog-boun...@lists.ausnog.net> On Behalf Of Matt Perkins Sent: Wednesday, May 31, 2023 4:15 PM To: ausnog@lists.ausnog.net Subject: Re: [AusNOG] Telstra. *tableflip* I love that their Business security involves a letter head what is it 1974. That will fool the fraudster they never will be able to duplicate a letterhead. Matt On 31/5/2023 4:08 pm, Rob Thomas wrote: > Trying to log into our Telstra account and we are greeted with this > lovely message: > > --- > Two-step verification > To protect the security of your account, we need to complete an > additional authentication step. We refer to this as a two-step > verification. > > As we don't have any contact details listed on your account, we're > unable to complete the two-step verification. This means you'll need > to visit a Telstra store with a valid ID. You can find our nearest > store here. > > Please remember to bring in a valid form of ID. If you're a small > business customer, please bring in a letter/document with your > business' letterhead on it. > --- > > I've given Telstra my ID more times than I can possibly count, and > this is it. I'm done. I can't even download my latest bill to pay them. > > So, I guess I'm going to be porting 200 odd mobiles away from them. > They have succeeded in beating entropy, where it was easier to NOT > change than it was to change. Well done Telstra, I guess. Thank you > for finally convincing me that your incompetence was no longer worth > tolerating. > > Yes, I do have my cranky pants on, how did you tell? > > --Rob > > > _______________________________________________ > AusNOG mailing list > AusNOG@lists.ausnog.net > https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.ausnog.net_ > mailman_listinfo_ausnog&d=DwIGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_Cdp > gnVfiiMM&r=eIm7NC6EadCFBSSLzpa1y526tV9iNwEjPKWheHlkuG_Du5z2ghn40h-wbfs > oYkT_&m=C-p3iiFvN6Q2_phF51BDWN5zFY-QnvbSr5mJ2mmFrXg&s=ivBbayWiPzgDcRia > Kpg6NFNNKhZ410RUhI7aQWzVqMc&e= -- ** DO NOT SEND PRIVATE OR CONFIDENTIAL MATERIAL VIA EMAIL /* Matt Perkins Direct 02 8916 8101 Spectrum Networks Ptd. Ltd. Office 1300 133 299 m...@spectrum.com.au ABN 66 090 112 913 Level 6, 350 George Street Sydney 2000 */ _______________________________________________ AusNOG mailing list AusNOG@lists.ausnog.net https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.ausnog.net_mailman_listinfo_ausnog&d=DwIGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=eIm7NC6EadCFBSSLzpa1y526tV9iNwEjPKWheHlkuG_Du5z2ghn40h-wbfsoYkT_&m=C-p3iiFvN6Q2_phF51BDWN5zFY-QnvbSr5mJ2mmFrXg&s=ivBbayWiPzgDcRiaKpg6NFNNKhZ410RUhI7aQWzVqMc&e=
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