--- In Axapta-Knowledge-Village@yahoogroups.com, "Subbu" Hi Subbu,
I am also working at client End using AX 3(sp5). We also faced a lot of problem from support vendor. From last one & half year we are going with without support. Till now I am managing all queries, report development & required customization PRASANNA <subbu...@...> wrote: > > Hi, > > I work for an end client who are using AX3.0. We were trying to get rid of > partner and went direct with MS for AX support. > > For 'Customer' support, they are asking about 60K+USD/annum for 30 hours. > > Here are my thoughts. > > 1. MS is always tier1 support. I feel they are one of the dumbest people i > ever come across...For example, vendor aging report. Pathetic...... > > 2. MS support sucks for AX4.0 because of DIS.AOD file. They will not tell us > the objects in question for the fix rather they will give the whole AOD file > which will have every fix. It takes ages to extract the fix for some of the > critical issues > > 3. Honestly, they are bugs in the system. They should be not charging us for > fixing their bugs... > > 4. Documentation on the issue sucks > > 5. KB article information on some of the bugs are horrible. > > 4. I know/dealt with almost all each and every object in axapta... > > Do you know if we really need to pay 60K for support from MS? > > It feels to me that a lot of money for the services we get from them. > > > Are there any companies out there that they dont use MS support? > > I am interested to know... > > > Appreciate any help. > > Kind regards, > Subbu >
