Hi, Sad, but true what James mentioned about MS capabilities, however this can be differ from country to country... we can talk and discuss very-very much about this situation, and making what-if scenarios, but I think it is useless. Shaming and blaming is everyones own privilege, but leads no further on the way ;)
Subbu, I suggest you also to find a partner and use them for at least in technical questions, and or application enhancement and development also. A good and proper developed application can worth any prizes ;) quick and dirty solutions always cost twice for client/users/consultants/developers/managers. Best regards, Andras ps: im also from the other side of the fence --- In Axapta-Knowledge-Village@yahoogroups.com, "James Flavell" <djf1...@...> wrote: > > Hi Subbu, > > To be honest I have to agree on the direct MS support/consultanting > services...they really know nuts about AX (i.e. still a long way from being > a mature AX team). In terms of the front line dev I think that is a > different story but I dont believe you will get direct access to them unless > your case ends up being very serious and potentially damaging to MS > > As for fixes in AOD file I agree it can be a nightmare getting specific > objects but I can understand from MS point of view why they do it that way > rather than individual xpos per hotfix. If you push MS they will attempt to > get you the specific objects but it can take a long time and can be quite > frustrating. The KB search function also is not great which does not help > your own attempts. > > I would suggest for 60k USD per annum you can get a very good support > agreement with a partner, its just a matter of finding the right one. Not > sure why you dropped your partner but I believe you can get good value if > you find the right partner > > Of course the partner will probably make use of MS in certain situations > (kernel bugs etc) but for sure they should be able to respond much faster > and with better understanding and detail in the majority of cases and have > other avenues/contacts to use in searching for solutions for you > > From my experience with supporting customers (including remote support) a > serious support agreement between customer and partner should be able to > satisfy what you need but the focus of the agreement needs to be clear to > both sides (e.g. is it to included technical as well as application and data > etc) > > Since being a partner I am on the other side of the fence if you would like > to chat on this topic feel free to look me up on skype djf1994 or send to my > gmail > > Thanks > James > > _____ > > From: Axapta-Knowledge-Village@yahoogroups.com > [mailto:axapta-knowledge-vill...@yahoogroups.com] On Behalf Of Subbu > Sent: 25 March 2009 06:11 > To: Axapta-Knowledge-Village@yahoogroups.com > Subject: [Axapta-Knowledge-Village] Microsoft Support Question > > > > Hi, > > I work for an end client who are using AX3.0. We were trying to get rid of > partner and went direct with MS for AX support. > > For 'Customer' support, they are asking about 60K+USD/annum for 30 hours. > > Here are my thoughts. > > 1. MS is always tier1 support. I feel they are one of the dumbest people i > ever come across...For example, vendor aging report. Pathetic...... > > 2. MS support sucks for AX4.0 because of DIS.AOD file. They will not tell us > the objects in question for the fix rather they will give the whole AOD file > which will have every fix. It takes ages to extract the fix for some of the > critical issues > > 3. Honestly, they are bugs in the system. They should be not charging us for > fixing their bugs... > > 4. Documentation on the issue sucks > > 5. KB article information on some of the bugs are horrible. > > 4. I know/dealt with almost all each and every object in axapta... > > Do you know if we really need to pay 60K for support from MS? > > It feels to me that a lot of money for the services we get from them. > > Are there any companies out there that they dont use MS support? > > I am interested to know... > > Appreciate any help. > > Kind regards, > Subbu >
