Yes, they can only get the raw data.  They won't transfer the sample.

So, for people wanting to upgrade, they just have to start over.  :(  And
it's REALLY frustrating if someone's relative tested on Ancestry and they
are deceased.

There's many reasons why I chose Family Tree DNA over Ancestry.  But for
the purpose of this thread, I will state that FTDNA stores the samples for
at least 25 years.
Cheri Mello
Listowner, Azores-Gen
Researching: Vila Franca, Ponta Garca, Ribeira Quente, Ribeira das Tainhas,
Achada

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