> On Mar 26, 2015, at 3:54 PM, Benjamin Fernandis <benjo11...@gmail.com> wrote: > > Hi, > > We are using otrs help desk system which is in fully perl. We require to > append automatic comment when our specific customer raise ticket to us. We > have iteam no for each customer.So when customer send mail and in body he > mentioned iteam code ( like 43222222) , so otrs automatically checks sender > email id and then fetch iteam code from body and according to that otrs fetch > respective information from database or excel sheet and add comment to that > ticket. > > I can write logic out side of otrs. but i never tried to write any module for > 3rd party applications. > > Can you please suggest me a way to do this. > > Thanks > Ben
You don’t mention which OTRS Help Desk system you are using, but a Google search turns up this one: <https://otrs.github.io/doc/manual/admin/stable/en/html/otrs.html> Is that the one? Perl modules are installed as source code files, so you can modify the module’s source and add whatever functionality you need. The OTRS Help Desk looks like a fairly complicated system, so adding functionality without breaking it could be a significant task. In any case, it is probably outside the scope of a Perl beginner’s list. Good luck. -- To unsubscribe, e-mail: beginners-unsubscr...@perl.org For additional commands, e-mail: beginners-h...@perl.org http://learn.perl.org/
