Sprint everything does not cover BES. Thats an extra $20/mth
________________________________
From: "Watkins, Chris" <cswatk...@tempel.com>
To: "A list for BES Admin's to discuss issues, etc."
<bes-admins@dataoutages.com>
Sent: Wednesday, August 12, 2009 12:47:01 PM
Subject: Re: [Bes-admins] BES communications to Blackberry via Sprint/Nextel
Most of our plans are Sprint
simply everything’s, when I activate new phones since day 1 they have all
been asked to have the Add-on for BES connectivity as I knew I couldn’t
get the service books without it. Something has been happening with
Sprint lately and I’ve had a rash of users lose connectivity and it was
due to the Add-on being removed sometime within the last year, it appears that
something
is wrong with Sprints system and our account.
The problem is our billing dept,
now notices this $20 add-on and is questioning it since it was not showing up
on previous bills. They are also questioning why we pay for a BES CAL and
a monthly fee to the provider. I don’t see the bills so I am
unaware what our corporate discount qualifies us for, but management was also
looking for other providers to lower costs.
Thank for all for your
responses, my questions have been awnsered.
Thank You
Chris Watkins
Tempel Steel
Network Services
773-250-8055
From:bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On
Behalf Of Eggan, Mark
Sent: Wednesday, August 12, 2009 11:39 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] BES communications to Blackberry via
Sprint/Nextel
Is the ‘Add-On’ for full data plan with full access to
the BES? Were you working with BIS-Type data plans in the past (around 30
bucks/month). Now you are noticing users having to be on data plans that
are 45/month or so? If so, this is 100% correct. You need the full
data plan for connectivity to BES.
Off-Topic, I noticed with AT&T a lot of users were getting
plans that have unlimited texting and on AT&T’s family plan.
This did something with the BES connectivity. Once we told the users
about this and they contacted AT&T we would simply resend service books and
they had full access again to the BES
Thanks!
- Mark Eggan
________________________________
From:bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On
Behalf Of Watkins, Chris
Sent: Wednesday, August 12, 2009 9:34 AM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] BES communications to Blackberry via Sprint/Nextel
Hey Everyone,
Question for you if you could answer this for me, I’m
the BES admin for our company, we have been having major issues with our
blackberry’s losing the BES functionality on their devices. We have
Sprint/Nextel as our service provider and the reason for losing the
connectivity is our phones did not have the “BES add-on” attached
to their data plans. Sprint is explaining the problem as they are doing
audit’s on their system recognizing the missing service and pulling the
BES service books from the phone causing the devices to lose connectivity with
our server.
This add-on is $20 additional per device per month, on top
of the “Sprint simply everything plan” with 75 users this of course
add’s up to a quite a bit of additional money each month.
Do any of you use Sprint/Nextel and are you paying for a BES
Add-on to your data plans? If your using another carrier are you being
charged a monthly fee for use of communicating via BES?
Thank You
Chris Watkins
Tempel Steel
Network Services
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