Make sure the same is done on the handheld just in case

Sent from my iPhone

On Jul 19, 2011, at 10:14 AM, "Peterson David" <dpete...@dinslaw.com> wrote:

> The cabinet folder is on Exchange. The BES server sees everything when I went 
> in and checked them for reconciliation.
> 
>  
> 
> OK, I knew I went in and checked them, but I just looked, and it was set to 
> Inbox only. They were all unchecked. It’s hard for me to believe I forgot to 
> hit save.
> 
>  
> 
> From: bes-admins-boun...@dataoutages.com 
> [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of John
> Sent: Tuesday, July 19, 2011 10:09 AM
> To: A list for BES Admin's to discuss issues, etc.
> Subject: Re: [Bes-admins] Blackberry filing
> 
>  
> 
> I meant "or are they stored in a personal offline folder"
> 
> Sent from my iPhone
> 
> 
> On Jul 19, 2011, at 9:52 AM, "Peterson David" <dpete...@dinslaw.com> wrote:
> 
> Yes, he has folders in a Cabinet folder and I made sure all of them were 
> checked. Though I believe he started activation before I added them, if that 
> makes a difference.
> 
>  
> 
> From: bes-admins-boun...@dataoutages.com 
> [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of John
> Sent: Tuesday, July 19, 2011 9:50 AM
> To: A list for BES Admin's to discuss issues, etc.
> Subject: Re: [Bes-admins] Blackberry filing
> 
>  
> 
> Are all the folders you're working with setup for reconciliation?
> 
> Sent from my iPhone
> 
> 
> On Jul 19, 2011, at 8:45 AM, "Peterson David" <dpete...@dinslaw.com> wrote:
> 
> I have a user who is having trouble filing messages into folders on his 
> Blackberry. He has a 9800 on 6.0.0.526. BES is 5.0.3.31 on Exchange 2007 SP3. 
> He, as an example, files 7 messages. Two go into the correct folder, the next 
> 5 go into the same folder as the second message, but he placed them in 
> different folders. I completely wiped his Blackberry, deleted him from BES 
> (including mailbox info), readded him and selected all his folders for 
> redirection  but this is still happening. Does anyone have any suggestions?
> 
>  
> 
>  
> 
> 
> 
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