On Dec 18, 6:14 am, Paul Cooley <[email protected]> wrote:
> I called them one more time and got the same story of "It shipped on
> December 2, but we can't track it." I filed a dispute with my credit
> card, but then, I contacted Schwalbe directly. They told me EBT
> wasn't fraudulent, but they weren't well organized. They received the
> order on the 2nd, but they were out of stock. They informed EBT, who
> was supposed to contact me and credit my account. The tires are back
> in stock, but EBT would have to resubmit the order.
>
> I'm not too worried with the dispute in place. I'll call again this
> morning to see if I can get them to issue me a credit, and then I'll
> cancel the dispute.
>
> The people who have received their goods from EBT seem happy with
> them, but it sounds like purchasing from them is not necessarily a
> smooth experience.
Paul -
Unfortunate experience, but I'd leave it right where it is. Fly by
nighters who regularly accept orders either without the item in stock
or not informing the customer of such, just don't know how to stay in
business IMO. There are plenty of folks out there ready to provide you
with goods and services in an honest and exemplary manner.
Phil B
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