Hello Stephan: I am very well aware of where redundancy is possible, and where it is difficult. I'm merely the messenger... and I do not have control of what other people say, or think.
But I can tell you what I think: The level of service, activating DIDs, the support you have provided, the personal touch that you have given, and everything you have done to ensure **my** services as your client, the customer service that you have provided -- has been #1 in the industry. All my e-mails, voice messages, phone calls etc., have been responded to in time, with excellent service and support. You have been transparent and to the point and have been a straight shooter. I value that and I respect that. That's why I still have services from you, recommend others to you, and have acquired several DIDs. The message I've tried to convey to others, which was perhaps not clearly portrayed, is that downtime in one form or another, comes with the territory & is a price of doing business. Thank you for your great service, notifying on time about any outages and updates, and thank you for being very transparent. Cheers! Reza. ----- Original Message ----- From: "Stephan Monette" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Friday, October 19, 2007 2:10 PM Subject: Re: [biz] Reliable 416 DID providers? Unfortunately Reza, There's no way to have redundancy on incoming DIDs with PRI-T1. If the DID is assigned to Rogers Telecom, there's no way to re-route the call if Rogers Telecom is down. The fact that we were able to continue to deliver outgoing calls was because we have extra PRI-T1 with another CLEC. This is why only incoming calls were affected by this outage. By not having the additional PRI-T1 with another CLEC, the outage would have been worst because all calls would have been blocked. We will be moving all our DIDs to our new provider next spring once our contract ends with Rogers June 2008. We stopped last week activating DIDs on Rogers Telecom and all new DIDs are activated on the new network with our new provider. If I cancel my contract now with Rogers, I have to pay $125,000 in penalty fees. I do not control Roger's network and I'm not blaming someone else for this outage. I'm blaming the right entity and it's Rogers in this case. If we make a mistake and it results in problems or outages, we do accept the responsability just like the time we upgraded the servers and had to rollback for stability reasons, we blamed ourself and nobody else. We signed our contract with GT and then Rogers took over. This is when all the problems started. We didn't went with Rogers by choice. The good news is with our new provider we just added 9 new rate centers: Edmonton, Winnipeg, Brampton, Mississauga, Brantford, Windsor, Oshawa, Kingston and Hull (Quebec). We will also be able to port numbers to the new rate centers for just $15.00/DID! If you want DIDs from Toronto with our new provider, we can assign you new Toronto (647) numbers. All at the same rates, but it's a completely different network. And just like all our other PRI-T1, we only inter-connect with our CLEC provider over T1. Hopefully we won't have to go through the same problems again with Rogers until the end of our contract. Stephan Monette Unlimitel Inc. Tel.: 1 (877) 464-6638, x221 Reza - Asterisk Enthusiast wrote: > No other alternatives "for the moment" Paul... Unless you want to spend > money for virtual PRI or physical PRI, and port the number over to the > CLEC > that is providing to you the PRI. > > "Rogers" will be "Rogers" as it has been for the past many years... and > will continue to be that way unless they clean up act - which is not going > to happen soon. Unlimitel is great, but they are responsible for the > service they deliver to you and not Rogers -- and they (unlimitel) would > have to make arrangements with other CLECs to provide to you the > un-interrupted service that you deserve. > > Unlimitel with deal with Rogers -- but I doubt other telco providers would > be as transparent as Unlimitel has been..., but then again, a friend > commented its too easy to pass the blame to Rogers. > > This morning clients called directly on my cell, all frustrated and angry > and shot some x-rated voice messages for not being able to get in touch > with > me... but I was pretty calm ;). > > Downtimes come with the territory, and hence I have a 2nd number that is > independent from Unlimitel and its carriers -- but then again, clients > often > don't call the secondary number, but quick to call your cell. > > Cheers! > Reza. > > > > > > > > > ----- Original Message ----- > From: "Paul Nash" <[EMAIL PROTECTED]> > To: "biz asterisk" <[email protected]> > Sent: Friday, October 19, 2007 12:07 PM > Subject: [biz] Reliable 416 DID providers? > > > After this morning's Rogers failure killed my business lines plus a > client's lines for 4 hours, I'm thinking of finding a new source of > DIDs. I like Unlimitel, they are nice people and have given great > service, but Rogers sucks in a big way, and their incoming service > breaks too often. > > So, what are the alternatives for 416 DIDs? Who can provide them > from a *reliable* telco (if such an animal exists)? Can you share > uptime stats for the last 12 months (how many outages, time-to-repair > for each outage)? > > Thanks > > paul > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] > > > > > --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
