I got this from one of my dog groups. Wanted to pass it along. This could
happen to any animal that had to be shipped to a new home.
______________________________________
> This is kinda long but for those who are breeders
> and ship their
>
>
>
> doggies or those who buy a pup from a breeder who
> ships this
>
> could save some troubles.
>
>
>
> *** Crossposted WITH permission.... FYI...
>
> Please crosspost!!!
>
>
>
> ====================
>
> Last Friday had to be one of the very most
> frustrating days of
>
> my entire life. Never have I encountered, all at
> once, such a
>
> group of un-co-operative uncaring people all
> working at the
>
> same company. The company is Delta Airlines.
> Looking back, I
>
> should have realized that something was different.
> I have
>
> shipped puppies with Delta for
>
> over 30 years. This time, when I called the Pets
> First desk
>
> to make the reservation, at about 6 am one morning
> I got a
>
> recording telling me that it was closed and that I
> should call
>
> back during office hours. The recording did not
> say what those
>
> office hours were.
>
>
>
> When I finally did get through to them later in
> the day after
>
> being on hold "waiting for the next available
> representative"
>
> for 25 minutes I made a reservation for last
> Friday, Feb. 3,
>
> 2006 for a puppy to go "Pets First" from Ft. Myers
> FL to
>
> Bloomington, Illinois, with a change of planes in
> Atlanta. I
>
> specifically asked them to check that the planes
> were big
>
> enough for a 200 crate, and was assured that both
> were full
>
> size Delta jets.
>
>
>
> I went up to the airport cargo on Thurs. Feb. 2 to
> do the
>
> paper work , surrender the health certificates,
> etc. since the
>
> flight was at 6:55 on Friday morning and this
> would simplify .
>
> On Friday morning, I took puppy, crate,
> newspaper, towel,
>
> stuffed toy, baby blanket, an unopened bottle of
> water , dry
>
> food in a zip lock bag, and plastic dishes attached
> to the door
>
> of the shipping crate. Every inch of the crate
> and all items
>
> were examined, approved, and placed in or
>
> taped to the crate. This was at 5:30 in the
> morning.
>
>
>
> My name and number, owner to be's name and number,
> were on at
>
> least 3 pieces of paperwork attached to the
>
> crate. My name, address, and telephone number are
> on the crate
>
> side in black laundry marker.
>
>
>
> Puppy was to arrive in Bloomington at 11:30. At
> that time
>
> the new owner called me. The puppy was not on
>
> the plane. She was frantic. No one had called
> either of us.
>
> The airline did not know where he was. An
>
> hour later he was located in Atlanta. They
> informed us that
>
> he was not on the plane because they had used
>
> a different plane that did not allow dogs. So
> they just let
>
> him sit there. THEY NEVER CALLED TO LET US KNOW!.
>
>
>
> No other flight with appropriate plane was
> scheduled hat day.
>
> It was then arranged that he would fly (at
>
> 2:40 pm) to Peoria, Illinois and arrive there at
> 3:20 (change
>
> of time zones) . OK - things happen. Not
>
> happy, but puppy would get there and new owner
> would drive to
>
> get him in Peoria. Then 3:20 arrived, so did
>
> the plane, and THE PUPPY WAS NOT ON THE PLANE.
> THEY NEVER
>
> CALLED EITHER ONE OF US TO SAY THAT HE WOULD NOT BE
> ON THE
>
> PLANE. I had called the Pet First Desk and been on
> hold for 60
>
> minutes one time before giving up and 50 minutes
> another to
>
> make sure he was on the plane and never contacted
> a real
>
> person. The tracking
>
> site on the Delta web site would not show
> anything. A real
>
> person told us later that they DO NOT TRACK DOG
>
> SHIPMENTS, ONLY PLANES.
>
>
>
> It took two hours for them to find him, still at
> the Atlanta
>
> airport. I was FRANTIC - I am 10 hours away from
> Atlanta.
>
> The new owner (at the airport in Peoria) was
> frantic. Once
>
> they located him ( I am going," has he been out to
> potty, has
>
> he got water, was he offered food?" - oh yes, he is
> fine, right
>
> here in front of me wagging tail)
>
>
>
> Arrangements made to put him on a plane at 8:40
> pm. Got
>
> through to the pet desk at 9:00 - NO - THE PUPPY
>
> WAS NOT ON THAT FLIGHT - HE WAS STILL IN ATLANTA.
> Told to call
>
> a "logistics" number I found that he had
>
> not been put on that flight because it was
> carrying dry ice.
>
> BUT THEY NEVER CALLED EITHER OF US TO TELL
>
> US-------------WHY WHY WHY------------silence.
> Now, they told
>
> me, he would have to go to a kennel as they
>
> couldn't keep him at the airport for over four
> hours. I am to
>
> the screaming stage - he has already BEEN at
>
> the D------ airport for over 12 hours. Is the puppy
> OK, is he
>
> dehydrated? Has he been allowed out of the
>
> crate, does he have water? Puppy, they said , is
> fine. Will
>
> go to a kennel. I will be billed. They have no
> idea when
>
> puppy will fly to Illinois. ALSO TELL ME NOW THAT
> HE WOULD
>
> NEVER HAVE BEEN SHIPPED OUT WITHOUT A FAX FROM ME
> CHANGING HIS
>
> DESTINATION. NEVER EVER MENTIONED THIS BEFORE ALL
> DAY
>
> LONG!!!!!!!!!!!!!!!!
>
>
>
> I tell them to hold - using cell phone I call
> Kitty Cahoon who
>
> is at dog shows in Atlanta. Kitty immediately
> agrees to go
>
> and get the puppy - I convey this to the idiot
> that I am
>
> talking to who then transfers me to another idiot
> who says that
>
> they won't release the puppy to anyone without a
> FAX. I stop
>
> trying to reason with them and scream that it is
> now 11:30 at
>
> night and I don't have a bloody FAX machine. No
> budging them.
>
> A rule. A contract that I signed that morning
> giving them
>
> jurisdiction over the puppy. I tell them that the
> contract has
>
> already been broken by THEM - that it was to
> deliver the puppy
>
> to Bloomington 12 hours earlier. I finally told
> them I would
>
> find a FAX machine if I had to drive 100 miles to
> do that - to
>
> not send the dog to a kennel. I am terrified that
> I will never
>
> see this puppy alive again. Finally my daughter
> gets hold of
>
> someone in the newpaper office that she knows and a
> FAX is
>
> sent. Kitty picks up the puppy. He is, thank!
>
> God, alive. He is also dehydrated, un- watered,
> un- fed and
>
> in a kennel with urine and stool, dirty paper,
> bedding, and
>
> toys. To her it seems he has never been taken out
> or fed or
>
> watered. In that shipping crate for 18
>
> hours. They go back to the show grounds to her RV
> and I sink to
>
> the floor crying and threatening to sue Delta for
> the inhumane
>
> and callous way they have managed to lose this pup
> and cause
>
> trauma to us all.
>
>
>
> This is Sunday. Puppy was not in good enough shape
> to try to
>
> fly him yesterday. Fluids have helped and he is
> now back to
>
> acting good. Delta wants to "start over" to get
> him to Peoria.
>
> They also want me to pay another $200 to do so.
> Guess what - I
>
> have called my credit card company and that charge
> already
>
> there will be disputed until the day I die. I WILL
> NEVER USE
>
> DELTA TO SHIP A PUPPY AGAIN. I will tell everyone
> I know of
>
> the horrible way we were treated. I will contact
> every Delta
>
> official that I can get a name/address for. Any
> other
>
> suggestions? I WILL
>
> FOLLOW THROUGH.
>
>
>
> All through this whole thing not one employee of
> Delta ever
>
> apologized for the problems. Not once did anyone,
> except for
>
> one ticket agent in Bloomington, even express
> sympathy. I
>
> told the last person I talked to at the Atlanta
> airport that
>
> if that puppy died that "heads would roll".
> Well, the puppy
>
> has survived. Kitty has him safe with her. We
> don't know at
>
> this time if he will continue his trip or what.
> Right now we
>
> are just glad that he is alive. But heads are till
> going to
>
> roll.
>
>
>
> Please feel free to post to any and all lists and
> concerned
>
> people so they can't do this to anyone else.
>
>
>
> Marcia Deugan
>
> ZIYADAH Sussex Spaniels
>
>
>
> Pictures of our pets are at:
>
> http://albums.photopoint.com/j/AlbumIndex?u=22244
>
<http://albums.photopoint.com/j/AlbumIndex?u=22244&a=667512>
> &a=667512
>
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>
> [Non-text portions of this message have been
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>
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Oneta and The Gang
www.johnsonquarterhorses.com
Don't tell GOD what to do, just report for duty!
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